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9:30 am

Practice Seminar Series 2019 – Handle with Care—staff safety and defusing situations where individuals may be aggressive

October 21 @ 9:30 am - 4:00 pm
FamilyCare, 19 Welsford St
Shepparton, Victoria 3630 Australia
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This training covers managing your own feelings in difficult circumstances; minimising risk; legal issues; guidelines for managing difficult situations; general principles for managing difficult behaviour; using language that does not create resistance; a suggested structure for some difficult conversations; dealing with individuals according to their different anger triggers and; communication skills and strategies for defusing […]

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